Shareholder FAQs- Lost Certificates

Q: How do I replace my lost/stolen/destroyed certificate?

Answer

You must contact us in writing or by email info@capitaltransferagency.com and give us the details of the loss including the circumstances surrounding the loss, the details of the certificate(s) lost, and the registration that appeared on the certificate(s). 

The individual claiming the loss must complete an Affidavit of Loss.  When certificates have been returned through the postal system as undeliverable it is called a mail loss, and the claimant is required to complete an Affidavit of Non-Receipt.  The affidavit serves as legal testimony as to the circumstances of the loss and includes information on the certificates and how they were lost. The Affidavit of Loss (or if applicable Non-Receipt) must be sworn before a Notary Public or a Commissioner for Taking Affidavits.

	Download the forms below
	Lost Certificates  Affadavit of Loss  Mail Loss Affadavit  Application for Loss Instrument Bond

In addition, an Open Penalty Bond of Indemnity issued by an insurance company authorized to transact business in Canada must be provided. The bond ensures that CAPITAL and the issuing company will not be held liable if the lost certificates are ever traded or cancelled. The bond provides the owner of the certificates with insurance coverage for the value of the security. The cost of the bond is based on the market value of the certificates at the time of the replacement; however, it is "Open" to protect the holder against any claim in the future at the market value of the certificate at the time the claim is made.

	Safeguarding Your Certificate
	Whether you find your certificate or receive your replacement, please keep it in a safe place. May we recommend: Safety Deposit Box Home Fireproof Safe Broker Safekeeping Book Entry Form (DRS) - for US Companies Only

	Tips for Locating Your Lost Certificate
	Check your safety deposit box Contact your broker and ask if they have it in safe-keeping Double check your files at home and work. Contact our office to see if your certificate has already been transferred, or if it is being held in book-entry form Contact the issuer to see if they are holding it for you Contact the issuer to see if they are holding it for you Check your summer or vacation home, and your P.O. Box If an attorney, consultant, or other third party generally assists you with your investment affairs, ask if they know where the certificate is.

	Found Certificate
	If you find your stock certificate, please let us know so that we may lift the stop transfer from the stock. IMPORTANT: If your certificate has already been replaced, you must return the old (found) certificate to us immediately for cancellation.

Contact Danielle Cavalcante with any questions you may have regarding this process.